inquiry

For inquiries to SANGSANG JAPAN OFFICIAL STORE , please contact us using the form below.
After checking the contents, we will reply to you in due course.

Estimated reply time

Business hours: 10:00-17:00 (weekdays, excluding weekends and holidays)
We will generally respond within 1-2 business days .
*Please note that it may take some time depending on the congestion situation.

Telephone inquiries

050-1720-2667 (10:00-17:00)

If you have any enquiries regarding your order, please include the following in the "Comments" section:

・Order number (#XXXX)

・Name of the person placing the order

・Email address used when ordering

・Product name (if known)

Regarding defective products and incorrect deliveries

If there is a problem with the product, please contact us within 3 days of receiving the product .
To help us understand the situation, please also share the following if possible:

・Photos showing the defects

・Photos of the outer box and packaging (if possible)

About pre-orders

The shipping date for pre-order items will be based on the estimated delivery date listed on each product page .

Note

・After submitting the form, you may receive an automatic reply to confirm the contents. If you do not receive it, please check your spam folder.

・If you have specified domain reception, please set support@sangsangjapan.com to allow reception.

・We may not be able to reply depending on the content of your inquiry.